If you need to cancel your order
Most orders can be cancelled by contacting us within 12 hours of purchase. However, custom and made-to-order pieces are never cancelable or returnable.
If you received a damaged or defective item
On the rare occasion that you receive a damaged or defective item, please contact us within 48 hours of receipt. Please email us at [email protected], including pictures of the damaged item and parcel, and be sure to keep the item in its original packaging. We will arrange for a prompt replacement and pickup of the original item.
If the item doesn’t work in your home
Most items can be returned for in-store credit or a refund to your original form of payment (restocking fees apply). If you are not completely satisfied with your order, please contact us within 21 days of delivery and we will issue a return authorization number and return address. Returned merchandise must be sent back to the address provided within 30 days in its original packaging, with its return authorization clearly marked on the packing slip. You will be responsible for return shipping fees. Once your return is received in our warehouse and determined to be in new & unused condition, we will process your credit or refund.
If you choose a store credit, you will receive a full refund in the form of a promotional code that may be applied to a replacement or any future purchase.
If you prefer a refund in the original method of payment, a 20% restocking fee will apply. The restocking fee covers outbound shipping (where applicable) plus restocking fees charged to Ambience Living Decors by the manufacturer.